Maintenance plan levels
| Service |
Gold |
Silver |
Standard |
| Direct cell phone access to analyst(1) |
Yes |
No |
No |
| Telephone support |
Yes |
No |
No |
| Front of the line appointments |
Yes |
Yes |
No |
| Remote troubleshooting (2) |
Yes |
Yes |
Yes |
| Remote maintenance (2) |
Yes |
Yes |
Yes |
(1) Normal business hours: Monday to Friday, 8AM to 6PM. Excluding statutory
holidays. Extended hours and weekends available for additional fee.
(2) Remote troubleshooting and maintenance requires a computer with a direct or modem connection to
the Internet. Maintenance is most effective with a high speed Internet
connection.
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