Ensure prompt service
Your computer is your lifeline for doing your job. Computer problems,
crashes, and struggling to make the computer work take precious
time away from running your business and serving your clients.
In any business, time is critical. To address this problem, AWCconsulting offers
three service levels to meet your needs; gold, silver and standard.
Each service package offers a different level of service designed to best meet your
needs. Take the time to review how each package can benefit your business. Stop
wasting time worrying about your computer and start doing your job.
Highlights of the Gold service include:
- Exclusive cell phone access: This service provides fast response
when you need it most. Monday through Friday 8AM to 6PM you have cell phone access
to a consultant. Arrangements can also be
made to have support available outside these normal times when a major
proposal or project is underway to ensure prompt technical support.
- Front of the line appointments: In an emergency, during regular
business hours, you get immediate support. Appointments with non-Gold clients
are
rescheduled to meet your computing needs immediately. Combined with the
emergency replacement equipment, you are assured of prompt service.
- Remote troubleshooting: AWC Consulting can connect remotely to trouble computers
to solve many common problems quickly. Combined with front of the line
appointments, many problems can be dealt with immediately with no need for a
site visit. Less time waiting for the service equals more time for you and
you employees to focus
on business.
- Remote maintenance: Using remote control links, upgrades and
maintenance to computers can be provided from a remote location. As upgrades
to software are released, they can be installed remotely overnight. This
minimizes the need for disruptions during the workday.
- Telephone support: Receive support and assistance over the phone
to resolve simple problems quickly. All others must schedule an appointment to receive
assistance.
>> Next:
Compare maintenance plans
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